Clinical Support Center
Your On-Call Resource For 24/7 Clinical and Technical Support
Contact the Clinical Support Center (CSC) at +800 0 22 466 33* for patient management expertise to help you achieve the best possible patient outcomes.
Our dedicated and skilled clinical team has over 100 combined years of Impella®, Cath Lab, OR, and ICU experience. The team is available to assist with technical and clinical support, ICU check-in, troubleshooting, device and console overview and best practice consulting.
Frequently Asked Questions
Purge System Management
Learn more about changing the purge cassette, fluid bag, and more.
Understanding Suction Alarms
Learn how to utilize the LV waveform.
What the Automated Impella® Controller (AIC) is Displaying
Learn more about the AIC screen.
Download and Print Our CSC Flyer for Your Unit and Colleagues
Download our Clinical Support Center flyer to save all the information you need and get in contact.
Trouble Shooting & Alarms
Alarms from Impella heart pumps can signal a range of situations, from minor fluctuations to critical issues. With our 24/7 on-call service, medical teams have immediate access to experts who can decipher the alarm's significance and recommend appropriate actions. This rapid response minimizes potential risks and optimizes patient outcomes.
Patient Selection Support
Offering expert advice, data analysis, and case-specific recommendations and ensuring tailored care to enhance patient outcomes for patients supported with Impella heart pumps.
Insertion Site Best Practices
Real-time guidance and tailored recommendations to optimize best practices for large bore access and groin management and anticoagulation to help decrease bleeding risks.
ICU Admission & Shift Checklist
Expert consultation aid ICU admissions by offering shift checklists, ensuring seamless transitions of patient care, optimized monitoring and comprehensive care for patients supported with Impella heart pumps.