Clinical Support Center

Your On-Call Resource For 24/7 Clinical and Technical Support

Contact the Clinical Support Center (CSC) at +800 0 22 466 33* for patient management expertise to help you achieve the best possible patient outcomes.

Our dedicated and skilled clinical team has over 100 combined years of Impella®, Cath Lab, OR, and ICU experience. The team is available to assist with technical and clinical support, ICU check-in, troubleshooting, device and console overview and best practice consulting.

*If you hear a busy signal, this number is not reachable from your clinic. Please use your MOBILE and call the toll-free number +800 0 22 466 33.

Frequently Asked Questions

Purge System Management

Learn more about changing the purge cassette, fluid bag, and more.

Understanding Suction Alarms

Learn how to utilize the LV waveform.

What the Automated Impella® Controller (AIC) is Displaying

Learn more about the AIC screen.

Impression digital flyer clinical support center.

Download and Print Our CSC Flyer for Your Unit and Colleagues

Download our Clinical Support Center flyer to save all the information you need and get in contact.

If you hear a busy signal, this number is not reachable from your clinic. Please use your MOBILE and call the toll-free number +800 0 22 466 33.

Download Flyer

Trouble Shooting & Alarms

Alarms from Impella heart pumps can signal a range of situations, from minor fluctuations to critical issues. With our 24/7 on-call service, medical teams have immediate access to experts who can decipher the alarm's significance and recommend appropriate actions. This rapid response minimizes potential risks and optimizes patient outcomes.

Patient Selection Support

Offering expert advice, data analysis, and case-specific recommendations and ensuring tailored care to enhance patient outcomes for patients supported with Impella heart pumps.

Insertion Site Best Practices

Real-time guidance and tailored recommendations to optimize best practices for large bore access and groin management and anticoagulation to help decrease bleeding risks.

ICU Admission & Shift Checklist

Expert consultation aid ICU admissions by offering shift checklists, ensuring seamless transitions of patient care, optimized monitoring and comprehensive care for patients supported with Impella heart pumps.